- Do you struggle handling customer interactions?
- Can’t manage the volume of inquiries and your customers are complaining about the long wait times?
- Losing business due to lack of certain language skills in-house?
- Looking for a cheaper solution providing higher quality?
- Need a professional reliable outsourcing partner?
If one of those answers is yes, then you are at the right place!
Agents Republic provides quality professional customer service outsourcing services in multiple languages, supporting businesses worldwide. Our global talents are composed of experienced bilingual and multilingual agents that speak more than 100 languages and dialects using our advanced technologies like cloud automation and artificial intelligence.
We offer flexible customer support outsourcing solutions that are tailored to any type of business, may it be startups, ecommerce brands, small businesses, and enterprises. You can expect 24/7 omnichannel customer support in all time zones covering phone, email, chat, video chat, and social media. You can trust that all communication will be on brand, with our carefully selected, trained and certified agents, equipped with local market knowledge and expertise.
Customer Service Outsourcing That Improves CSAT and Retention
Most brands worry about the quality of outsourced service but Agents Republic ensures high-quality customer service by having trained and certified agents that own their work. Our secret to raising CSAT scores lies in continuous feedback loops, shared ratings, and fast response times.
In addition to this, you will never miss a lead due to language barriers with our bilingual and multilingual customer service. All of these contribute to better customer retention and higher revenue coming from faster issue resolutions and native-language support that keeps customers from churning.
Customer support outsourcing elevates your customer experience at a lower cost. Reach out today to learn about our pricing.
Support Across the Entire Customer Lifecycle
Improve your workflow with our customer support outsourcing solutions that combine the latest technology with human expertise. Our agents use AI-enhanced tools that help speed up issue resolution while they handle complex cases. Services include:
- Welcome and Onboarding Support: Welcome calls and first-contact help for lead generation and customer retention
- Everyday Inquiries and Account Help: We handle orders, billing, account change requests, and product-related inquiries 24/7 across all channels.
- Complaint Resolution and Escalation: Our agents are trained in de-escalation, have clear ownership, and follow a closed-loop follow-up that turns complaints into saved customers.
- Retention and Win-Back: Renewal reminders, follow-up calls, feedback collection, and win-back campaigns to reduce perceived buying risk and encourage customers to return. By monitoring outcomes like reduced churn, reactivation rates, renewed subscriptions or recovered revenue, we are able to measure campaign success.
Bilingual and Multilingual Customer
Service in 146 Languages
Each unsupported language means lost customers and markets. We have bilingual customer service teams that support businesses in multiple languages, e.g., English/French for Canada, English/Spanish for the US, and English/Japanese for Japan and acts as an affordable entry point before going fully multilingual.
Our native-speaking agents support businesses across industries in 146 languages and dialects with regional dialect coverage and local market expertise. This offers a more personal customer experience that does not feel translated.
How We Keep Service Quality High
- Selection & Certification: Each agent is screened, trained, and certified to represent global brands before their first shift. So you can expect high-quality customer service that stays true to your brand across channels.
- QA & Feedback Loops: Continuous monitoring, shared CSAT ratings, and coaching cycles
- Technology + Human Expertise: Advanced technology helps resolve issues quickly and consistently, while real agents handle complex cases with good judgement and empathy. Our team uses the same cloud technology that Amazon uses for its own customer service operations.
- Security: PCI DSS Certified, GDPR compliant, BBB A+ rated. We ensure that customer data is handled to enterprise standards.
Customer Care Outsourcing on
Your Customers’ Terms
Meet your customers where they are with omnichannel customer service outsourcing. Whether they reach you by phone, email, live chat, video chat, SMS, or social, our customer care outsourcing solutions ensure that you deliver 24/7 quality support across all channels. Each agent is also trained following your guidelines and brand voice in every language and channel.
How Much Does Customer Service Outsourcing Cost?
We can create a customer service outsourcing plan or model that is right for your business. Pricing may vary depending on your business needs, requirements, and scope of the project. Here’s how we stand out from our competitors:
- Cost Reduction (30-60%)
- 24/7 Availability
- Multilingual
- Scalability
- No HR Overhead
| Customer Service Provider |
Cost | Setup Time |
Languages | Availability | Flexibility | Quality Control |
|---|---|---|---|---|---|---|
| Agents Republic |
Flexible pricing | Faster onboarding | 24/7 multilingual support across 146 languages | 24/7 support, covering all time zones | Easily scale staff volume, channels, and languages support as needed | Continuous feedback loop, performance monitoring, agent coaching, and certifications |
| Traditional Contact Centres |
High, fixed overhead + recruitment | Long hiring process and training | Limited language coverage | Standard business hours | Limited flexibility due to fixed staffing, contracts | Standard QA processes with less customization and visibility |
How to Choose Between Customer
Service Outsourcing Companies
There are many customer service outsourcing companies out there, but how do you decide which is right for you?
| Criteria | What to Look For | How Agents Republic delivers |
|---|---|---|
| Language coverage | Agents fluent in the languages your customer use and able to support regional dialects | Native-speaking agents supporting businesses in 146 languages |
| Proven track record | Industry experience, client reviews, and case studies | Operating for more than 15 years, serving businesses such as startups and multinational companies across 127 countries |
| Quality workflows | Efficient and structured processes for onboarding, agent training, call monitoring, quality checks, and reporting | Shared CSAT ratings and continuous feedback loops |
| Security and compliance | Strong data-handling policies and secure systems that follow industry regulations | PCI DSS, GDPR, BBB A+ |
| Scalability | Can expand or quickly support your team while maintaining quality customer service during peaks and rapid business growth | Easily scale up for peaks without a lock-in period with the help of more than 5,478 agents worldwide |
| Technology | Omnichannel tools, seamless CRM integrations, comprehensive reporting, analytics and automation | Real human agents that use advanced technology to handle simple requests on our advanced cloud platform |
Interested to learn more about our services, pricing plans, and flexible customer service outsourcing solutions? Talk to an Outsourcing Expert.
Customer Service Solutions by Industry
We offer outsourced customer support for small businesses and ecommerce across industries, such as:
- Retail and Ecommerce: Order status, returns, refunds, cart and delivery issues
- Travel and Hospitality: Booking updates, delays, and guest inquiries on luggage
- SaaS & Technology: Account management, billing, product-related questions, allowing your team to focus on engineering
- Healthcare: Appointment queries and scheduling, professional patient support with privacy and care
- Finance & Insurance: Secured account details following PCI DSS and GDPR standards.
- Small Businesses: Tailored customer service outsourcing solutions that match small businesses budgets
Frequently Asked Questions
In customer service outsourcing, like what Agents Republic offers, you hire a specialized external team that acts as an extension of your team or business in handling customer interactions.Some of the benefits of outsourcing customer service is that it also covers email, live chat, video chat, SMS, and social media, unlike traditional call centers that only handle inbound and outbound calls
Our global agents are trained specifically on your company’s products, customers, policies, tone of voice, and branding. Each agent is certified and passed readiness assessments before handling live conversations. During onboarding, we prepare scripts, knowledge bases, and brand guidelines for our agents to follow. We ensure consistent branding across channels and quality customer support through feedback loops, shared ratings, coaching and customer service KPIs monitoring.
We monitor customer satisfaction scores like CSAT, shared customer ratings, survey responses, and direct feedback. Reports are generated regularly and shared through the dashboard on our platform. Based on our report findings, we turn these insights into actionable improvements through agent coaching.
Customer care outsourcing is about managing the overall customer relationship and experience. This includes engagements, general inquiries, account management, and customer retention. Customer support outsourcing on the other hand involves resolving issues on products, services, or technical support problems. These two services often overlap and can be combined when building your own customer service model, depending on your brand’s needs and requirements.
Yes. We have bilingual and multilingual agents that are able to support the Canadian market in English and French. In addition to this, we can also support Spanish and other most commonly requested languages from North America. One of our strengths is that our 24/7 multilingual customer service solutions can support 146 languages in all timezones.
Ofcourse. You can start with one channel and one language, also with the choice of hiring an entire customer service team or requesting support for specific tasks or functions. The benefit of having a focused customer support launch is that you can test workflows, demand, and service quality before scaling. With our flexible customer care models, you can easily increase staff volume as your workload, customers, and business growth demands.
Get onboarded with 4 simple steps! Discovery
Reach out to us today if you’re on the hunt for a reliable customer service outsourcing partner that prioritizes customer satisfaction, proven to deliver higher CSAT scores, and covers 146 languages, at an affordable price.
