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Plans and pricing

Some businesses just need their phones answered professionally, without hiring anyone. Others need a team that knows their products, works in their systems and speaks their customers’ language.

We do both, and we’ve laid out exactly how each one is priced. Scroll down to see the plans, or tell us what you need and we’ll put together a quote.

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Answering service pricing

For simple, predictable, repeatable calls: FAQs, simple requests, appointment booking and professional phone answering. A trained shared team answers for your business, so you get coverage without hiring anyone.

Bronze

8 hrs · 5 days

8 hours a day, 5 days a week, phone only

$250

First 30 days $99

200 phone minutes

Channels
Phone
Billed on
Talk time plus after-call minutes
Team
Shared agents, standard supervision
Language and insights
English only, real-time analytics

Overage rates shown in your Client Portal

Select Bronze

Silver

12 hrs · 5 days

12 hours a day, 5 days a week, plus email and chat

$550

First 30 days $199

500 phone, email and chat session minutes

Channels
Phone, email, chat
Billed on
Talk and after-call minutes, plus time answering emails and chats
Team
Shared agents, standard supervision
Language and insights
English only, real-time analytics

Overage rates shown in your Client Portal

Select Silver

Gold

24/7

24/7 support, plus SMS

$950

First 30 days $399

1,000 phone, email, SMS and chat session minutes

Channels
Phone, email, SMS, chat
Billed on
Talk and after-call minutes, plus time answering emails, chats and SMS
Team
Shared agents, standard supervision
Language and insights
English only, real-time analytics

Overage rates shown in your Client Portal

Select Gold

Platinum

24/7

24/7 support, with the most minutes

$1,950

First 30 days $999

2,500 phone, email, SMS and chat session minutes

API integration included

Channels
Phone, email, SMS, chat
Billed on
Talk and after-call minutes, plus time answering emails, chats and SMS
Team
Shared agents, standard supervision
Language and insights
English only, real-time analytics

Overage rates shown in your Client Portal

Select Platinum
  • A credit card is required to start, including for the discounted first 30 days.
  • Unused minutes don't carry over.
Need another language or agents who know your product? See dedicated support →

Dedicated customer support pricing

For higher call volumes, phone, email and chat support, technical support, or complex and specialized customer service. Your agents work only for your business.

Starting point

From aroundUS$3,500/ month

Priced on the coverage hours you agree with us, not per call or per minute. Each engagement is assessed individually, so this is a starting point rather than a fixed rate.

How the monthly cost is worked out

Agent hourly rate×Required support hours+Fixed monthly supervision fee

What sets the agent hourly rate

Offshore or in-countryExperienceLanguageSkill set
Get a dedicated quote

What's included

  • Agents who work only for you, trained on your products, processes and systems
  • Access to your CRM, ticketing system and knowledge base at no additional cost
  • API integration
  • Agents selected for the language, technical, industry or other skills you need
  • All major languages, with dedicated recruitment arranged where needed

Added separately: technology we provide, such as a ticketing system or telephony platform.

Every plan, side by side

Feature Bronze Silver Gold Platinum
Monthly price $250 $550 $950 $1,950
First 30 days $99$199 $399$999
Billed by Talk + after-call minutes Talk + after-call minutes Talk + after-call minutes Talk + after-call minutes
Minutes included 200500 1,0002,500
Coverage 8 hrs, 5 days 12 hrs, 5 days 24/724/7
Phone ✓✓ ✓✓
Email and chat Not included ✓ ✓✓
SMS Not included Not included ✓✓
API integration Not included Not included Not included ✓
Agents SharedShared SharedShared
Languages EnglishEnglish EnglishEnglish
Your CRM, ticketing and knowledge base CRM integration (such as Help Scout or HubSpot)
Supervision StandardStandard StandardStandard
Unused minutes carry over NoNo NoNo
Cancel any time ✓✓ ✓✓
How to start Sign up Sign up Sign up Sign up

What your dedicated
team covers

Your agents work only for your business, on the channels and hours you choose.

ChannelsPhone, email, chat and SMSAll handled by the same dedicated team
CoverageThe hours you agreeYour schedule sets how many agents you need
BillingCoverage hours + supervision feeNot per call or per minute, with a fixed monthly supervision fee
LanguagesAll major languagesWith dedicated recruitment arranged where needed
Systems, technology and currency
  • Using your own systems? There's generally no extra charge for our agents to access them
  • Technology we provide, such as a ticketing system or telephony platform, is added separately
  • Prices are in USD, and we can quote Canadian clients in CAD

No guesswork about what you pay for

Shared plans

What counts as a minute

You are billed for every minute an agent spends working on your account. That includes talk time and the after-call work that follows each call. On Silver and above, time spent answering emails and chats counts too, along with the after-chat work that follows each one. On Gold and Platinum, SMS is included as well.

  • Unused minutes don’t carry over
  • Over your plan? Overage rates are in your Client Portal

Support in your
customers’ language

All non-English support is delivered by dedicated agents. We can typically support all major languages, including those listed on our website, and arrange dedicated recruitment where needed.

SpanishFrenchGermanDutchKoreanJapaneseMandarinCantonese+ other major languages

What our clients say about us

What our clients say about us

Live on a shared plan in six steps

The whole setup happens online.

  1. Choose your numberForward calls to it or use it as your main number.
  2. Customize call settingsWelcome message, on-hold music and business hours.
  3. Set up integrationsEmail or mobile notifications, or connect your CRM.
  4. Add an agent scriptUp to three inquiry scenarios and how to handle them.
  5. Test your new lineCall your number and check every setting works.
  6. Select your plan and go liveWe handle your calls exactly as you've outlined.

Is a shared plan right for you?

Choose a shared plan if you need

  • Basic customer service and FAQs
  • Simple requests and appointment booking
  • Professional Phone, Email, Chat and SMS Answering Services
  • Coverage without hiring a dedicated team
  • Support in English
Get a Quote

Is dedicated support right for you?

Choose dedicated support if you need

  • Higher call volumes
  • Phone, email, chat and SMS support from one team
  • Technical troubleshooting or specialized healthcare support
  • Agents working in your CRM, ticketing system and knowledge base
  • Support in Spanish, French, German, Korean or another language
Get a dedicated quote

Frequently Asked Questions

Shared answering plans cost $250 to $1,950 a month, depending on minutes and coverage. Dedicated support typically starts at around US$3,500 a month and is priced on the hours you need covered.

Shared support is a minute-based answering service for simple, repeatable calls, handled by a trained shared team. Dedicated agents work only for you, are trained on your products and systems, and are billed on agreed coverage hours.

No. The first 30 days are heavily discounted: $99, $199, $399 or $999 depending on the plan. A credit card is required to start.

Overage rates apply. You’ll find them in your Client Portal once you log in. Unused minutes don’t carry over to the next month.

No. Shared plans are English only. All non-English support, including Spanish, French, German and Korean, is delivered by dedicated agents.

The rate depends on the agent’s location (offshore or in-country) and the skill set your program needs, so no single figure would be accurate for everyone. We quote each program instead.

The agent cost follows the coverage hours in that month. February will typically cost less than a 31-day month.

Generally not. If you use your own systems, there’s usually no additional charge for our agents to access them. If you’d like us to provide a ticketing system or telephony platform, that’s added separately.

Our prices are in USD, and we can quote Canadian clients in CAD.

Frequently Asked Questions

Dedicated support is US$3,500+ a month. The total depends on the coverage hours you need, the agent rate and a fixed monthly supervision fee. Each engagement is assessed individually.

Shared support is a minute-based answering service for simple, repeatable calls, handled by a trained shared team. Dedicated agents work only for you, are trained on your products and systems, and are billed on agreed coverage hours.

The rate depends on the agent’s location (offshore or in-country) and the skill set your program needs, so no single figure would be accurate for everyone. We quote each program instead.

The agent cost follows the coverage hours in that month. February will typically cost less than a 31-day month.

Generally not. If you use your own systems, there’s usually no additional charge for our agents to access them. If you’d like us to provide a ticketing system or telephony platform, that’s added separately.

Yes. API integration is included with dedicated support.

We can typically support all major languages, including those listed on our website. We assess each requirement individually and can arrange dedicated recruitment where needed.

Our prices are in USD, and we can quote Canadian clients in CAD.

Not sure which plan fits?

Tell us about your calls and we’ll point you to the right option.

Choose a shared plan

Let’s scope your dedicated team

Tell us the hours, languages and channels you need, and we’ll put together an estimate.

Get a dedicated quote
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