Description
A U.S.-based ecommerce technology company needed bilingual English-German customer support to scale their brand across the German and UK markets. By partnering with our team, they improved customer
satisfaction, reduced support costs, and overcame inflexible processes from their previous provider.
- Client: Global ecommerce enabler
- Headquarters: Costa Mesa, CA
- Industry: Ecommerce, marketing, logistics
- Services: Customer Support
- Channels: Phone, Email
- Website: Confidential
“I chose Agents Republic as they fit our needs of being able to scale up and down quickly while keeping customer satisfaction scores met. We got a very good pool of native-speaking agents in English and German.”
— VP, Customer Experience, Client
German, British English
