Year: 2020

We are looking for a Masters or PhD student in computer science who specializes in NLP/NLU to join us for a 4+ month paid full time internship, starting asap and ending March 31st.

Robotic hand and human hand reaching toward each other over digital background

Will AI Define the Future of Customer Support?

AI and Machine Learning are becoming a staple in the IT industry, with surprising industries seeking advantages with this exciting field of automation. One of these industries with a constant focus on productivity improvement and automation is the call centre industry. Tech giants are taking their own in-house steps towards automating this labor-heavy market, but how do robots and people work together in a field where 79% of customers still prefer to speak to a human being?

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Healthcare professional wearing a protective mask against airborne viruses

Emergency Scale-Up Customer Service Support Task Force to Help Businesses Impacted due to the Effects of the Coronavirus (COVID-19)

Agents Republic provides customer support services with globally distributed home-based workforce. Reflecting on the current situation about the Coronavirus (COVID-19) pandemic, the company launches new emergency scale-up customer service task…
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